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Dial-up Networking

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Mar. 4th, 2007 | 08:43 pm

So I thought I'd try T-mobiles blackberry Internet plan with my E61. I'd had the low level T-Zones working, but was tired of trying to work my way around their blocked ports.

After getting rather frustrated trolling the various phone web sites my girlfriend suggested I call T-Mobile tech support. I was reluctant but tried. After lots of time on hold and getting them to call me back I eventually reached the lofty Tier 3 support.

I explained my issue, trying to dial out using OS X with an E61 on the Blackberry plan. I joked that at least I wasn't trying linux, the tech said that might be easier.

Needless to say, tier 3 wasn't able to help me.

My girlfriend was impressed that I could stump tier 3.

My ideas to solve this problem was to either go back to t-zones, switch to t-mobile internet, or write a proxy server that runs on the phone. Pity OS X doesn't support personal area network.
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from: bolowolf
date: Mar. 5th, 2007 09:51 pm (UTC)

I find that stumping tier 3 isn't necessarily as difficult as one might expect.

On the other hand, I also know you well enough to say that when it comes to programming/computers/technology that you're interested in you generally have the ability to do most anything you set your mind to, so if you couldn't figure something out that you were trying to do, its not surprising tier 3 wasn't helpful for you.

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Diane Trout

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from: alienghic
date: Mar. 5th, 2007 11:06 pm (UTC)

The Tier 3 guy at T-Mobile seemed reasonably knowledgeable, but he didn't seem any more knowledgeable than me.

I just don't understand why people suggest that I try talking to tech support. The only time I find tech support helpful is when its something broken on their end.

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