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Charter outage hour 26

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Jan. 25th, 2009 | 01:32 pm

Charter internet is still not working, oddly there was a 2 minute window during the past 26 hours that some packets made it out to the net, but then it failed again.

We called charter to ask "Why is our internet still down, and why are we still paying you?" The charter support rep answered that question by hanging up on us.

My only regret at this point is the DSL company I want to go with is small enough that their sales department isn't open on the weekends.

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Comments {13}

no, YOUR mom

(no subject)

from: theinfamousmom
date: Jan. 25th, 2009 09:41 pm (UTC)
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If you go through their voice menu and keep saying "There's a problem" you usually get escalated to someone who has half a clue. And do ask for a supervisor and report the rude rep. They need to know about that kind of crap.

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Diane Trout

(no subject)

from: alienghic
date: Jan. 26th, 2009 05:49 am (UTC)
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when I try talking to charter reps when they need to look something up or transfer me to a supervisor they transfer me to a few moments of dead air before disconnecting me.

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John Tkalcich

(no subject)

from: jmtkalcich
date: Jan. 26th, 2009 05:11 am (UTC)
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For the love of god, your switch cannot come soon enough. I thought Qwest was bad. (and I say that as a former Qwest rep)

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Diane Trout

(no subject)

from: alienghic
date: Jan. 26th, 2009 05:52 am (UTC)
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if you look at broadband reports charter is one the worst isps. One of the most frustrating things to me is the wont say what broke--was it a building fire, did someone mess up the routing tables, or what. When i ask those questions I usually just get disconnected.

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(no subject)

from: filmtvbiz
date: Jan. 26th, 2009 07:39 am (UTC)
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Nightmare I tell you, night mare.

Found this thread LAST night from my iPhone (3G), longest I have ever been without internet - although I did have it, sort of, kind of, (iPhone), thing is, I read that their (Charter) stock is doing very bad, yet, do we have a choice?

In Pasadena there is nothing faster than cable, DSL is to slow as I require at least 1MB per second and DSL tops at 600K I believe and even 1-1.5MB is slow compared to other parts of the world and US (Boston).

Where is the 3-5MB speeds?

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Diane Trout

(no subject)

from: alienghic
date: Jan. 26th, 2009 05:05 pm (UTC)
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Where is the 3-5MB speeds

Well, Japan, China, and most of Europe would think 3-5 is still quite slow.

For a short term solution, DSL may be available at up to to 3-6 Mbps, however that depends on how close you are to the central office. I was thinking of going with sonic.net though I know several Caltech system administrators who went with dslextreme.com. Unlike AT&T DSL, both of those smaller companies do have 3-6 Mbps plans.

I think a longer term solution is for neighborhoods to build their own provider-agnostic infrastructure, as described in Homes with tails. In the paper they argue that the large ISPs don't have much financial motivation to build higher performance networks, and paying for fiber to just your own home is too expensive, so a neighborhood could use a condominium style ownership model to build fiber in a neighborhood.

However digging trenches for fiber and working out the legal contracts for that would probably take quite some time, so it might also be possible to start with a wireless based infrastructure. Most of Pasadena has good line-of-site to the mountains, so theoretically it would be possible to build some access points in the hills that could provide 5-10 Mbs using point-to-point links.

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(no subject)

from: filmtvbiz
date: Jan. 26th, 2009 07:28 pm (UTC)
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Hmmm.

Yes, I agree about the EAST thinking 3 is slow, but you know I meant 3-6 MB not mbps right, as in 3MEG vs 300K.

I ask as you said DSL offers 3-6 and from what I have seen, this is 300k-600k whereas what I have with charter is 1200-1500K or 1.2 to 1.5 MB per second. Are you saying DSL offers 3 MB as I doubt this is the case. I have the fastest you can purchase.

Oddly, I noticed last night, when it came back on, it was very very fast and I was testing at 20000K and as high as 30000K, well above my 1500K per second.


Will have to check out that article you speak about. What do you think the future holds? Personally, I see a shift from TV as we know it to mobile and content on-line with mobile and computers//net becoming the next place for shows to broadcast, and not reruns but brand new shows with producers getting discovered, actors, editors and using the net as the channel, watching TV play along as they will not go the way of the music business by waiting. This will happen. I am sure of it. We just need the upload speeds.


Here is a snapshow of my speed test, normally its around14000, here its 26000, I think when you speak of DSL you mean 600K, if you mean 6MB, please, by all means, do tell.

http://s636.photobucket.com/albums/uu88/musicmanz/?action=view¤t=speed3.png


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(no subject)

from: filmtvbiz
date: Jan. 26th, 2009 07:33 pm (UTC)
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EDIT: in the East, they stream TV, can only imagine how fast their connection is. With Speak Easy, or here, this shows that at least my connection is 83% faster than the world. LOL.

http://www.speedtest.net/

Still, can it ever be fast enough? Also getting to a point where I need FAST upload (work).

Glad your thread was here - saved me from going insane as I couldn't find any info about this, when I got the truth, I was told while there was a major outage, the bulk of it (US), waiting 34+ some odd hours, there was only 382 modems, sporadicly placed, without service. I had one, you the other, and it was a high priority, but not as high as the major FIRST outage was. We were victims of multiple outages as well as the servers not assigning us the websites. I couldn't ping anything except a few servers. Most had a TIMED OUT and the modem oddly was receiving a IP address. The longest outage I have ever had.

Cheers.

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Diane Trout

(no subject)

from: alienghic
date: Jan. 26th, 2009 08:03 pm (UTC)
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Yeah I couldn't find any recent information about charter outages either. I didn't know that there was two chained outages.

One company in Japan is offering 1G Bps Internet Connections to Homes.

If you're close enough to your central office, sonic.net's elite residental service claims Download Speed: 3.0mbps - 6.0mbps, Upload Speed: 512kbps - 768kbps. When I looked at AT&T DSL they maxed out at 1.5mbps to 3.0mbps, dslextreme has effectively the same offer, but of course it depends on you being close enough to the CO.

In the bay area sonic is offering ADSL2+ service fusion which should be available up to 18mbps, its not clear when something like that will be available in this market.

As for I see a shift from TV as we know it to
mobile and content on-line with mobile and computers//net becoming the
next place for shows to broadcast.

It's already happening Watch The Guild.

Also one futurist thinks that we might start collaborating and do more shared creation of stuff Gin, Television, and Social Surplus, his idea that our society couldn't handle the sudden switch to improved communication technology and had to deal with it via sitcoms for a few decades.

Now we're getting people who can deal with high performance communication and its showing up as things like the DIY movement, social networking, open source, MMOs, and other things.

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(no subject)

from: filmtvbiz
date: Jan. 27th, 2009 07:29 pm (UTC)
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Well on some level it is happening as both you and I agree, however, we have moved from 3rd to 25th-20th in just a few years with many countries eclipsing us.

Barak supposedly has a BROADBAND incentive that's supposed to invest in the infrastructure and hopefully bring the internet back to 1st. What needs to happen is some sort of FEDERAL regulation as the internet is utility in my HO and for only 116 days of the IRAQ war, this could pay for the overhaul.

We need this. Its not just about d/l speeds but live TV and distant education.

What say you?

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(no subject)

from: filmtvbiz
date: Jan. 26th, 2009 07:52 pm (UTC)
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Has anyone looked at Charter stock?

Wonder what will happen?

About .04 cents right now.

Yikes!

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(no subject)

from: filmtvbiz
date: Jan. 26th, 2009 07:53 pm (UTC)
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Has anyone looked at Charter stock?

Wonder what will happen?

About .04 cents right now.

Yikes!
I wish them well and hope they can pull through!!!!!

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Diane Trout

(no subject)

from: alienghic
date: Jan. 27th, 2009 03:49 am (UTC)
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Over on the financial blog pages, the thinking is that charter's likely to do a reorganization or bankruptcy and that time warner is likely to be the one to buy them out.

Though time-warner is having their own over-leverage problems.

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