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Nov. 4th, 2007 | 09:12 pm

I have a package that should show up tomorrow, so I've periodically been refreshing the UPS page. Today I saw.

Status: Exception - On Time
        See description below
ONTARIO, CA, US 11/04/2007 8:26 P.M. 	
AN INCORRECT ROUTING AT A UPS FACILITY CAUSED THIS DELAY / 
THE PACKAGE WAS MISSORTED AT THE HUB. IT HAS BEEN 
REROUTED TO THE CORRECT DESTINATION SITE
So is the default status not on time? What? Oh noes. How could I ever expect that my package would be on time.

Mmm tablet PC, I hope it works, better than the chumby that showed up last week. (Poor chumby failed after being left on overnight. /cry)

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Comments {5}

secretslip

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from: secretslip
date: Nov. 5th, 2007 06:32 pm (UTC)
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Hm. I'm trying to figure out what the Chumby is.

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Diane Trout

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from: alienghic
date: Nov. 5th, 2007 06:41 pm (UTC)
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Technically its a small open source linux computer with a touchscreen that uses flash as its user interface.

I think it can also be called the cuddly internet.

Some of the fun "widgets", San Diego Zoo PandaCam and Flickr photo viewer of random photos.

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markcronan

UPS

from: markcronan
date: Nov. 5th, 2007 07:20 pm (UTC)
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We use UPS at work. We use it so much we are an "important client" of theres, and we were able to negotiate discount rates with them (something they almost never do). So you can imagine we've encountered just about every problem you can encounter with UPS.

Your default status might still be "on-time". Sometimes, they will scurry to get your package back on track, and sometimes they will not. It really is a random draw that depends on what other packages are being sent at the moment of the error being noticed, and where those packages are going, and where they are at that moment. If there happens to be a next day AM air out from where the misrouting sent it to where it should have been at that moment, they will probably stick it with that shipment to correct it. If not, then not.

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Diane Trout

Re: UPS

from: alienghic
date: Nov. 5th, 2007 08:52 pm (UTC)
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Should I be paying attention more attention to the lack of arrival scans or "out on a truck" scan than the "exception on-time"?

Or once your package is exceptional the web tracking isn't nearly as accurate?

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no, YOUR mom

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from: theinfamousmom
date: Nov. 6th, 2007 03:33 am (UTC)
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UPS did something similarly weird to me last week when I was expecting my rug to arrive.

According to their tracking, it took one day to get from South Carolina to California. The delivery was then "rescheduled" and was set to be completed ONE WEEK after it arrived in CA.

It got here the day before they said it would.

I think the UPS tracking system is smoking crack.

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